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IT Support Center Call Handling Metrics Week Beginning: January 3, 2016 Inbound Calls ACD Calls Abandoned Calls Flow Out Inbound Calls ACD Calls Abandoned Calls ... Read More
Management Settings For Call Measurement - YouTube
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Avg After Call Work Time (Target 03:00) 01:14 Avg After Call ...
IT Support Center Call Handling Metrics Week Beginning: September 6, 2015 Total ITSC Inbound Calls 1,206 ACD Calls 917 Abandoned Calls 269 Flow Out 19 ... Fetch Full Source
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CH Consulting Group Case Study: KPI & Outsource Strategy
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